Best Buy (BBY) is canceling preorders for Samsung’s troubled foldable phone.
On Thursday, the retailer emailed customers who pre-ordered the phone a cancellation notice. The highly-anticipated device, announced in February, broke for early tech reviewers, forcing Samsung to delay the April launch. Samsung hasn’t yet said when the nearly $2,000 phone will now ship.
“While Samsung continues to make progress in enhancing the Galaxy Fold, a new release date has not yet been announced,” Best Buy confirmed it wrote in the email. “Because of this, we want to let you know that we are canceling all current preorders for the Galaxy Fold.”
Best Buy also included a $100 savings code for future purchases.
“We are working closely with Samsung to deliver the Galaxy Fold to customers as quickly as possible, and we value your continued loyalty to Best Buy,” the company added.
In a statement addressing the problem from last month, Samsung acknowledged the phone “needs further improvements that could ensure the best possible user experience.”
Some reviewers experienced issues with the 4.6 inch-smartphone, which opens up into a 7.3-inch tablet, included defective hinges and broken screens after the Fold’s protective film was removed.

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